Data Breach & Cyber Crime
A must-have policy for any dental practice.
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What Is Data Breach & Cyber Crime Insurance?

Employment details, healthcare records, Medicare and credit card numbers are just a few examples of the types of sensitive and personal data your practice collects and stores. So what if it was lost or stolen? Many insurance policies you already have don’t include Data Breach & Cyber Crime, which means your practice could potentially face expensive costs associated with:


Your computer or website being hacked.


Lost Data

Costs associated with your client data being stolen, lost, held to ransom or leaked online.

Investigations & Fines

Costs associated with an investigation or imposed fines by the Privacy Commissioner.


Often the least considered affect of cyber crime – this policy assists you with PR and reputational repair if you have to tell your clients that their data was lost or stolen.

Data Breach & Cyber Crime

Even if you have anti-virus, firewalls and encryption in place on your websites, mobile devices and systems; bulletproof processes for controlling access to data; a meticulously up-to-date data protection and privacy policy; fort knox safes or electronic storage systems for all of your data; regular back-ups of everything and security screening for all employees and contractors – you are still at risk from:

  • Paying for your computers, website or systems to be restored if they are hacked
  • Paying for fines, imposed costs and other costs associated with an investigation by the Privacy Commissioner
  • Reputational damage associated with notifying your customers (whether voluntarily or not) that their data has been breached.

The simple fact is, if you have a Dental Practice, you collect and store personal and sensitive information. If something happens to that information, you are liable. Even if you don’t use computers to store your information, a Data Breach & Cyber Crime policy could still be useful to you.Price Waterhouse Coopers recently issued a press release reporting that cyber crime has increased 23% from 2013 – 2014. Dental Practices are not exempt. View Case Studies by clicking the tab below.

Impacts on your clients

The costs of data and cyber crime are not limited to your practice. If your data is breached, health records, credit card records and other personal information can be used to steal money and even the identity of your clients and patients; which can have a devastating impact on their lives.

5.4 million Australians were a victim of cyber crime in 2012 – and the numbers are increasing every year.

The 2013 study ‘Identity Crime and Misuse in Australia’ by the Australian Government Institute of Criminology, recored 1032 respondents who had their personal information stolen or misused. The top impacts experienced by the respondents (see below) included not only financial impacts, but significant emotional, health and reputational damages. These impacts can last for years.

Top impacts of cyber crime on individuals:

  • Legal action to clear name/debts
  • Reputational damage
  • Financial difficulties
  • Refusal of credit or benefits
  • Mental or emotional distress
  • Wrongfully accused of a crime

Who needs cyber insurance? from NIBATV on Vimeo.


0 %
Of people who had their personal data breached will not deal with the offending company again.
0 %
Percentage by which cyber attacks increase on healthcare organisations in 2014.
Number of Australians who were a victim of cyber crime in 2012.
What are the risks?

What are the risks?

What happens to you

Financial damages including fines, data or system reconstruction and loss of income are the most obvious and immediate impacts of data and cyber crime. However some of the most serious impacts are not so obvious and can have ongoing effects for years, such as reputational damage and loss of trust in a practice or dental practitioner.
Losing a business or a career is the most devastating effect of this type of crime, which is why Dentist Plus' Data Breach & Cyber Crime policy comes with PR and media support if a breach were to occur.

Impacts of Cyber Crime

  • Reputational damage
  • Loss of income
  • Fines and penalties
  • Civil penalties
  • Federal investigations and monitoring
  • Legal Action

    • Policy Overview

      Policy Overview

    • Personal & Corporate Data Liability - compensation claims for a data breach involving personal or corporate information.
    • Outsourcing - protection for your outsourced activities should they result in a data breach that involves personal information you hold.
    • Damages - as a result of physical theft of hardware/data, malicious contamination, denial of service attacks or corruption of data.
    • Defence Costs and Fines or Penalties - should a breach result in an investigation by a data protection authority.
    • Imposed or Voluntary Costs - should a data breach require affected individuals to be notified, or financial monitoring be put in place for mitigation purposes.
    • Reputation Repair - cost both for the Insured company or individual.
    • Cyber Extortion - for data and systems held to ransom.
    • Media Content - A breach that results in copyright, plagiarism, piracy or theft of ideas, libel and slander.
    • Network Business Interruption - Income Losses suffered as a result of security failure or breach.

      Read the PDS for full details.

      • Common Myths About Cyber Crime

        Common Myths About Cyber Crime

      • "I don't collect or store personal information"

        False. If you operate a business, you collect and store sensitive and corporate data - and are responsible for it. Types of personal and corporate information includes: Employment Records, Credit Card Details, Health Records, Medicare Numbers etc.

      • "I'm not liable for what my staff or contractors do"

        False. You cannot outsource your liability. The Australian Privacy Principles (2014) explicitly state organisations are responsible for their outsourcers' activities - and mistake. Even if data is maliciously stolen by a third party, your Dental Practice is still liable.

      • "Cyber attacks in Australia are rare"

        False. The reality is many cyber attacks go unreported. Cyber attacks have exponentially increased in recent years, and dental practices are increasingly at risk due to a lack of robust cyber security - making them easy targets.

      • "I don't store my data on computers. I'm safe" The DentistPlus Data Breach & Cyber Crime policy also covers the breach of physical data eg. data stored in locked filing cabinets. Why? If your data is breached by negligent or malicious activities by third parties or even your own staff, your Dental Practice is still liable.
        • What happens when...

          What happens when...

          Document Bin Fiasco

          A healthcare organisation was alerted to the fact that a large amount of sensitive information had not been disposed of correctly by their document bin contractors. The Bin company had not locked the bin when it was picked up and patient records were blowing freely through the public streets. The organisation immediately dispatched staff to retrieve what could be recovered. The extent of the breach is still potentially unknown. While the practice may be successful at implicating the document bin company, it will ultimately be the practice that suffers the fallout if unrecovered patient records are sold or misused. Remember, you and your practice are still liable for the mistakes of your third party contractors.

            3 Ways to Protect Your Practice

            3 Ways to Protect Your Practice

          • 1. Staff an outsourced contractors can unfortunately be on of the greatest risks to your practice. Some of the most notorious data breaches have occurred through the accidental or malicious activities occurring from within an organisation. Remember, you and your practice are liable for any data breaches that have occurred through the malicious or accidental activities of your staff or contractors.
          • 2. Many organisations do not have even basic anti-virus security for their computers and mobile devices such as tablets, laptops and mobiles. Basic protection could cost as little as $100 / year per device, and could save you hundreds of thousands of dollars down the track.
          • 3. Website breaches can result in you being locked out of your systems, client data and credit card details being stolen and thousands in data reconstruction costs and system rebuilding. Talk to your IT department or an IT company about how you can boost your website security and protect yourself from hackers.

            Have more questions? Call us on 1800 177 163

            • The information provided here is general advice only and has been prepared without taking into account your objectives, financial situation or needs. Please refer to the Product Disclosure Statement for specific information regarding the insurance cover.

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